Frequently asked questions

WHAT ARE THE DELIVERY TIMES?

We process your orders within 1 working day. Sometimes this delay can be a bit longer depending on the volume and we apologize in advance.

The delivery time is 7-12 days.  

WHAT ARE THE SHIPPING COSTS?

We offer free delivery in UK.

Some additional fees may apply; however, to date we have not received any complaints from our customers. 

WHAT SHOULD I DO IF MY DETAILS WERE ENTERED INCORRECTLY/HAD CHANGED?

We would be grateful if you contact us immediately at the email address so that we can change your order in time.

If the package has already been sent, unfortunately we cannot make changes.

If the product is returned, we will contact you to decide what to do.  Please note that shipping costs are non-refundable.

HOW CAN I GET INFORMATION ON THE STATUS OF MY PACKAGE?

We offer tracked shipping.  Send your inquiry to our customer service.

Please note that it may take 3-5 days for the tracking information to be updated on the system.

DO YOU OFFER RETURNS?

We are convinced of our products, which is why we have extended your rights for 30 days.

The item must be unused, in original condition and in original packaging.  

HOW TO GET AN OFFER FOR THE ITEM?

Once your return has been confirmed, we will contact you to process the refund.
The refund will be made to the payment method used during your payment. 

IS ONLINE PAYMENT SECURE?

Yes, the data transfer is encrypted so your information remains secure. Your payment is processed by a certified security partner.