RETURNS
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Our policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
*Return costs are your responsibility.
The return of certain types of goods is not permitted. Therefore, perishable goods such as food, flowers, newspapers or magazines cannot be returned. Likewise, we do not accept intimate or hygiene products, dangerous materials or substances, flammable liquids or gases.
Other non-returnable items:
* Gift cards
* Downloadable software
* Certain health and personal care products
To process your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are given: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio tapes or vinyl records that have been opened.
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our fault.
* Any item returned more than 30 days after delivery.
Refund (if applicable)
Once your return has been received and confirmed, we will send you an email to let you know that we have received your returned item. We will also notify you if your refund is approved or declined.
If approved, your refund will be processed and your original credit card or payment method will automatically be credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account first.
Then contact your credit card company as it may take some time for your refund to appear officially.
Then contact your bank. Before posting a refund, there is usually a processing time.
If you have completed all these steps and still have not received your refund, please contact us.
Sale or promotional items (if applicable)
Only regular price items can be refunded. Unfortunately, sales or promotional items are not.
Exchange (if applicable)
We only exchange items that were originally defective or damaged. If you need yours replaced with the same item, please email us.
And send your item back to us at your expense if it's a size problem.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Upon receipt of the returned item, a gift card will be sent to you by post.
If the item wasn't marked as a gift when purchased, or the gift was sent by itself with the intention of giving it to you later, we'll send you the refund and you'll know you've returned your gift.
The shipping costs associated with returning your item are your responsibility. They cannot be refunded. If you receive a refund, the return shipping costs will be deducted.
Depending on your place of residence, the time it takes to receive your exchanged product may vary.
If you are sending an item worth more than £75, we recommend that you use a trackable shipping service or insure your shipment. We do not guarantee that we will receive the returned item.